The Orders page provides a comprehensive view of all completed orders in your Norce system. Orders are created when a payment has been successfully processed and the basket transitions to the order state.
Note: That the order list is application specific, switch between applications to see all orders.
An order in Norce represents a snapshot of the purchase at the time of transaction. While the core order details remain unchanged, you can modify the order status and add additional information through info types for order history purposes.
In the order list view you can:
- Change columns
- Create custom reports for order analysis
- Apply various filters to find specific orders, like
- Status
- Created, specific date or dynamic filter like "last 7 days"
- Payment method
- Products, a list of PartNo's
- Promotion, only orders with specific promotions applied
- Country
- Export data to Excel format
- Save reports for future use
- Create dashboard widgets
The order detail view you can see detailed information about the order, but also an overview of its process. This is described as a workflow.
When viewing an order's details, you'll see two distinct workflows at the top:
Tracks the payment progression through states:
- Initialized - Payment process started
- Validated - Payment details verified by all services
- Callback - User returned from payment window with payment callback handshake (optional if Complete is used)
- Complete - Payment Gateway response received (optional of Callback is used)
- Settle - Funds captured from payment method
- Canceled - Payment annulled
- Credited - Payment credited or partly credited
Manages the order fulfillment process:
- Created - Order initially generated
- Confirmed - Order confirmed for processing
- Delivered - Order shipped to customer
- Invoiced - Invoice generated for order
- Cancelled - Order is anulled
- Credited - Order is returned
Hover over workflow icons to see exact timestamps for each state transition.
- Buyer, Payer, Ship To - Customer information (with customer or company codes in parentheses for registered entities)
- Order Date - When the order was placed
- Current Status - Present order state
- Basket ID - Reference to original basket
- Extra Information - Additional details via info types
Each order displays:
- Part number and product name
- Item price and quantity
- Line total with VAT breakdown
- Complete order total
- Basket Tab - View the original basket state when the order was created
- Payment Information - Detailed payment and transaction traces
- Additional Transactions - Connected delivery notes and invoices
- Open and Edit Columns - Customize order list display
- Cancel Orders - Cancel orders if integration supports it
- Resend Orders - Reprocess orders when available
Orders can have multiple related documents:
- Delivery Notes - Multiple delivery notes per order
- Invoices - Multiple invoices per order
- Orders show only snapshots from the time of purchase
- Only Norce commerce orders are displayed (not orders from other systems)
- Core order details cannot be modified after creation
- Status changes and additional information can be added post-purchase