Supplywise summary
Background
Supplywise is a larger B2B player from the traditional business space, that is “stuck” in an older technical platform and is also interested in the new possibilities a digital presence makes possible.
Challenges
When coming to Norce, Supplywise had started their online strategy by using other systems and platforms and, after an initial success they have been getting stuck in a technical spider web of problems. As they moved to a more mature platform, like Norce’s they takes great advantage of the built in retail functionality, its api-based architecture to both use and extend the rich functionality that exists.
Goals
- Automations for fast roll out of new and changes to assortments and offerings
- Keeping control of business processes
Business needs
A Digital storefront...
A rich storefront that lets the procurer at the customer work with correct and up-to-date information of the products and offerings.
Lets internal sales reps see correct data and exactly the same as the customer themselves, but with the addition of the possibility to create own quotations.
...with key functionality, like:
- Sales tool
- Mature b2b checkout
- Customer contracts and offerings
- Customer assortments
- Supplier agreements
- Punch-out purchase (push cart to procurement system at the customer)
... and an eCommerce platform and PIM:
Uses Norce Commerce for building up the product catalog based on the supplier data. Norce handles cost based pricing, and other offerings.
... with key functionality, like:
- Supplier based pricing (Purchase cost)
- Supplier based assortments
- Company pricing
System landscape
| Role | Description | Provider |
|---|---|---|
| Storefront | Partner build commerce app, that sells products from Norce Commerce, using the business logic in Norce. Primarily business to business. A nifty sales tool is built on top of the public UI. | CMS is Umbraco |
| Commerce platform | Commerce engine, PIM, containing most business logic and configurations | Norce Commerce |
| Suppliers | Supplier that provides their product catalog on demand. Most suppliers are integrated. | SAP (among others) |
| ERP | The ERP system that handles the business, procurement and financial information. Most logistics is handled by 3rd party. | Business Central |
| Reseller procurement system (punch-out) | Large customers and reseller have procurement systems that supports cXML, to be able to browse the product catalog directly in the interface and using punch out sending the order into their procurement processes. Later the order is sent to the ERP using EDI. | Visma Proceedo (among others) |
| Content provider (spare parts) | 3rd party content provider that primarily provides additional data on some product segment. Specifically spare part relations. | Etilize |