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Free shipping promotion

A free shipping promotion in Norce Commerce removes the shipping fee when the customer's basket reaches a set amount, for example free shipping on orders of 500 kr or more.

Before you create a free shipping promotion in Norce Commerce​

Before you create a free shipping promotion, ensure the following:

  • Your Delivery Methods charge their shipping fee through products of type Freight. A Delivery Method connected to a FreightStructure product also adds its shipping fee to the basket as Freight products. See Shipping and VAT.
  • The Freight products can be discounted. The Discount freight effect only discounts freight that is discountable, which Admin shows as % (only if discountable) on the effect. A freight product is discountable when Discountable by promotion is selected on its price.
Needs Verification

Whether the Discount freight effect discounts the shipping fee when the Delivery Method sets its own price, and the Freight product has no price with Discountable by promotion selected, requires validation against the current implementation.

Create a free shipping promotion in Norce Commerce​

To create a promotion that gives free shipping on orders of 500 kr or more:

  1. Go to Promotions and click New.
  2. Enter a name for the promotion, for example "Free shipping over 500".
  3. Click Add requirement and select Basket total.
  4. Set the requirement to Basket total excl. freight is at least 500 incl. VAT. At least includes the amount you enter, so a basket of exactly 500 kr qualifies. Enter 500, not 499: with 499, a basket of 499.50 kr also gets free shipping. The shipping fee does not count toward the 500 kr.
  5. Click Add effect and select Discount freight.
  6. Set the effect to Discount freight with 100 % (only if discountable). The Discount freight effect skips a Freight product unless Discountable by promotion is selected on its price, so check that setting on the Freight products your Delivery Methods use. Without it, the promotion activates but the customer still pays the shipping fee.
  7. Set Status to Active and save the promotion.

Discount freight effect on a promotion, set to discount freight with 100% (only if discountable)

To give a lower shipping fee instead of free shipping, enter a smaller percentage in step 6, for example 50.

Do not use a product discount on a product type to remove the shipping fee. Product type names can be changed per client, and the Discount freight effect is the effect made for freight.

Example: free shipping over 500 kr in Norce Commerce​

A store has an active free shipping promotion with the requirement Basket total excl. freight is at least 500 incl. VAT and the effect Discount freight with 100 %. The shipping fee is 59 kr, charged through a Freight product with Discountable by promotion selected on its price.

  • A basket with products for 450 kr pays 450 kr plus 59 kr shipping. The basket total is below 500 kr, so the promotion does not apply.
  • A basket with products for 500 kr pays 500 kr and no shipping. The requirement is at least 500, so exactly 500 kr qualifies.
  • A basket with products for 480 kr pays 480 kr plus 59 kr shipping. The shipping fee is not counted, so the basket total is 480 kr.