# Baskets

The Baskets page provides a comprehensive overview of all shopping baskets created by users throughout your commerce platform. This central hub allows you to monitor, analyze, and manage the entire basket-to-order workflow, from initial creation through payment completion.

## Overview

![Basket list view](/assets/baskets-list.9e2b277488ece341c2691ccca57b70166df30fbbe41ed05f9ace1a5261e2d70a.17d27d97.png)

The baskets page displays all currently created baskets that users are working on in the application. As soon as a basket is created, it appears in the basket list, providing real-time visibility into customer shopping activity and order progression.

Key features of basket management:

- **Real-time monitoring**: View all active baskets as they are created
- **Workflow tracking**: Monitor basket progression through status changes
- **Payment oversight**: Track payment attempts and completion
- **Analytics capabilities**: Generate reports and dashboard widgets for business insights


## Basket Management

### List View Features

The basket listing provides extensive customization and analysis tools:

- **Filters and reports**: Set up advanced filtering options similar to product management
- **Column customization**: Choose which data columns to display in the list
- **Dashboard integration**: Create dashboard widgets for analytics on basket metrics
- **Analytics**: Track total transaction amounts


### Basket Status Workflow

Baskets progress through a defined workflow with clear status indicators, here are the most common:

1. **Basket**: Initial status when first created
2. **Ready for Payment**: Status when moved into checkout process
3. **Order**: Status after successful payment completion
4. **Saved**: Status for baskets saved for later purchase
5. **Canceled**: Status for abandoned or canceled baskets


## Basket Details View

![Basket detail view](/assets/baskets-detail.76325245295aed03a773119e1a9cb8eb352c7914c257240ed98b7ce02a0450e0.17d27d97.png)

### Workflow Visualization

At the top of each basket detail page, you'll find a visual workflow indicator:

- **Color-coded steps**: Green (completed), un-colored/white (stepped over), red (failed)
- **Timestamp information**: Hover over workflow steps to see exact timing
- **Status tracking**: Monitor both basket status and payment status progression
- **Error identification**: Quickly identify workflow issues through color coding


### Header Information

The basket header displays comprehensive order details:

- **Buyer and payer information**: Customer details and billing contacts
- **Shipping addresses**: Delivery location and shipping methods
- **Payment methods**: Selected payment options and configurations
- **Extended values**: Custom info types configured for basket headers


### Basket Items

Below the header, detailed line item information includes:

- **Part numbers**: Product identifiers and SKUs
- **Product names**: Clear product descriptions
- **Price list information**: Currently applied pricing structure
- **Quantities and amounts**: Item quantities and calculated totals
- **Extended information**: Custom info types for individual line items (accessible via info icon)
- **Shipping fees**: Separate freight fee lines when applicable
- **Calculations**: Subtotals and totals with VAT inclusion/exclusion
- **Margin calculation**: Profit margins based on available cost information


## Payment Management

### Payment Section

![Basket detail payment view](/assets/baskets-detail-payment.b6cc307f75c8979917c690ab2b8ad76b0c567ac9c103eba10aeb7d7fbccbba1c.17d27d97.png)

The payment section provides detailed transaction tracking through multiple views:

#### Payments Tab

The primary payment view shows:

- **Payment attempts**: Each payment try with unique identification codes
- **Expandable details**: Full step-by-step payment process information
- **Status indicators**: Color-coded payment status (green/red/orange)
- **Processing status**: Orange indicates incomplete payments awaiting completion


#### Chronological Trace Tab

An alternative view of payment information:

- **Timeline format**: Chronological sequence of all payment events
- **Debugging focus**: Optimized for troubleshooting payment issues
- **Complete logging**: Comprehensive payment step documentation
- **Historical tracking**: Full audit trail of payment processing


### Payment Status Indicators

Payment attempts are color-coded for quick assessment:

- **Green**: Successful payment completion
- **Red**: Failed payment attempts
- **Orange**: In-progress payments awaiting completion


## Order Integration

### Order Tab

When a basket successfully converts to an order:

- **Direct access**: Order tab appears below the workflow visualization
- **Order snapshot**: Complete view of the finalized order
- **Seamless transition**: Direct navigation from basket to order details
- **Historical reference**: Maintain connection between basket and completed order


> See more information in the [Orders](/user-portal/shopping/orders) help article.


## Basket Lifecycle

### Standard Workflow

Most baskets follow this progression:

1. **Creation**: Basket status assigned upon initial creation
2. **Checkout**: Status changes to "Ready for Payment" during checkout process
3. **Completion**: Status becomes "Order" after successful payment
4. **Fulfillment**: Order processing begins outside the basket system


> **Note**: Baskets are no longer changed used after completion.


### Alternative Outcomes

Baskets may also follow alternative paths:

- **Saved for later**: Status becomes "Saved" for future completion
- **Cancellation**: Status becomes "Canceled" for abandoned baskets
- **Extended statuses**: Additional status options available for complex workflows